Privacy Policy

Gemini said

Effective Date: May 2, 2026.

Last Updated: May 2, 2026.

1. Introduction

Welcome to Roostino Casino, operated at roostinocasino.co. We are committed to protecting the privacy and security of our punters’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our mobile applications, or engage in a flutter on our Premier League football markets, horse racing events, or casino games.

Roostino Casino operates in strict accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). As a UK-facing operator, we are also bound by the licensing conditions and codes of practice set forth by the UK Gambling Commission (UKGC).

By using our services, you acknowledge that your personal data will be processed as described in this policy. If you do not agree with these terms, please refrain from using the site.

2. The Data Controller

The "Data Controller" responsible for your information is Roostino Casino. Our primary point of contact for all data-related inquiries, including requests to exercise your legal rights, is our Data Protection Officer (DPO).

Email: [email protected].
Postal Address: [Insert Registered UK Office Address].

3. Legal Basis for Processing

Under the UK GDPR, we must have a valid legal basis to process your personal data. We rely on the following:

Contractual Necessity: To provide the gambling services you have signed up for (e.g, managing your account, processing a wedge of winnings).
Legal Obligation: To comply with UKGC regulations, Anti-Money Laundering (AML) laws, and "Know Your Customer" (KYC) requirements.
Legitimate Interests: To improve our services, prevent bonus abuse, and ensure the security of our platform, provided these interests do not override your fundamental rights.
Consent: For specific marketing activities where you have opted-in to receive offers about the latest Cheltenham odds or casino bonuses.
Public Interest/Substantial Public Interest: Specifically regarding responsible gambling and the prevention of gambling-related harm.

4. Information We Collect

To ensure you have the best experience while putting a quid or two on your favorite team, we collect several types of information:

4.1 Personal Identification Data

Full Name and Title: To identify you legally.
Date of Birth: To verify you are 18+ and eligible to gamble under UK law.
Postal Address: For residency verification and fraud prevention.
Email Address and Phone Number: For account communication and security alerts.

4.2 Financial Data

When you deposit a fiver or a tenner, or withdraw your winnings, we process:

Payment Details: Masked card numbers, PayPal email addresses, or Skrill/Neteller account IDs.
Transaction History: A record of every deposit, bet, and withdrawal made via Visa/Mastercard, Apple Pay, Google Pay, or bank transfer.
Source of Funds: In certain cases, we are legally required to ask for documentation (e.g, payslips or bank statements) to verify the source of your "wedge."

4.3 Technical and Usage Data

IP Address and Device ID: To prevent multi-accounting and bonus abuse.
Browser Type and Version: To optimize the display of our slots and sportsbook.
Geolocation Data: To ensure you are physically located in a jurisdiction where Roostino Casino is permitted to operate.
Usage Patterns: Which games you play, how long you stay on a page, and your interaction with responsible gambling tools.

4.4 Verification (KYC) Data

Copies of government-issued ID (Passport, Driving Licence).
Utility bills or council tax statements.
Photographs or "selfie" verification if required by our security systems.

5. How We Use Your Information

We use your data to provide a seamless and safe gambling environment:

Account Setup: Creating your profile and allowing you to access the sportsbook and casino.
Payment Processing: Facilitating transactions through your chosen method, whether it's a quick Apple Pay deposit or a traditional bank transfer.
Customer Support: Responding to your queries sent to [email protected].
Regulatory Compliance: Performing AML checks and ensuring no underage gambling occurs.
Responsible Gambling: Monitoring play patterns to identify signs of problem gambling and implementing limits or self-exclusions via GamStop.
Fraud Prevention: Identifying "bonus abusers" who attempt to circumvent wagering requirements or create multiple accounts to exploit sign-up offers.
Marketing (Optional): Sending you tailored offers for a "risk-free" flutter on the Grand National or cricket test matches, provided you have consented.

6. Responsible Gambling and Data Sharing

As a responsible UKGC-licensed operator, your safety is our priority. We use your data to fulfill our social responsibility obligations:

6.1 GamStop Integration

We share specific identifiers with GamStop (the national self-exclusion scheme). If you have registered with GamStop, we receive data to ensure your account is closed and that you cannot open new accounts during your exclusion period.

6.2 Affordability Checks

We may process your financial data to perform "affordability checks." This ensures that the "wedge" being wagered is within your financial means, preventing significant financial distress.

6.3 External Support

If we believe a punter is at risk, we may provide information on how to contact:

BeGambleAware: (begambleaware.org).
GamCare: 0808 8020 133.

7. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with third parties in the following circumstances:

Regulatory Bodies: We are required to share data with the UK Gambling Commission and other law enforcement agencies if we suspect money laundering or fraud.
Identity Verification Services: Third-party agencies that help us verify your age and address instantly.
Payment Providers: Entities like PayPal, Skrill, and banks to process your deposits and withdrawals.
Software Providers: Game developers (e.g, NetEnt, Evolution) who require basic data to load games and track wins/losses.
Group Companies: We may share data within our corporate group for administrative purposes.

8. International Data Transfers

While Roostino Casino is focused on the UK, some of our service providers may be located outside the UK or the European Economic Area (EEA). When we transfer your data internationally, we ensure it is protected by:

Adequacy Decisions: Transferring to countries recognized by the UK government as having equivalent data protection.
Standard Contractual Clauses: Using UK-approved model clauses to ensure your data receives the same level of protection it would in the UK.

9. Data Retention

We keep your personal data only for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Active Accounts: We retain your data for the duration of our relationship.
Closed Accounts: Under UK AML laws, we are generally required to retain your identity and financial transaction data for five to seven years after you close your account.
Marketing Data: If you opt-out, we retain your email on a "suppression list" to ensure we don't contact you again.

10. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal information:

Right of Access: You can request a copy of all the data we hold on you (a "Subject Access Request").
Right to Rectification: You can ask us to fix incorrect or incomplete data (e.g, a change of address).
Right to Erasure: Also known as the "Right to be Forgotten." Note that this is often overridden by our legal obligation to retain data for UKGC and AML purposes.
Right to Restrict Processing: You can ask us to pause the use of your data in certain scenarios.
Right to Data Portability: You can request that we transfer your data to another service provider in a machine-readable format.
Right to Object: You can object to our processing of your data for marketing or based on legitimate interests.
Rights Related to Automated Decision Making: You have the right to request human intervention if an automated system (like a fraud check) results in your account being flagged.

To exercise any of these rights, contact [email protected]. We aim to respond to all valid requests within one month.

11. Security Measures

We implement "nicker-tight" security protocols to protect your information:

Encryption: All data transmitted between your device and our servers is protected by SSL/TLS encryption.
Firewalls: We use advanced firewalls to prevent unauthorized access to our databases.
Access Control: Only authorized employees with a "need to know" can access your personal data.
Regular Audits: We undergo periodic security audits as required by the UKGC.

12. Cookies and Tracking

Roostino Casino uses cookies to enhance your experience. These include:

Essential Cookies: Required for you to log in and move around the site.
Performance Cookies: To understand how punters use the site so we can improve the layout.
Functional Cookies: To remember your preferences (e.g, showing odds in fractional or decimal format).
Marketing Cookies: Used to deliver relevant advertisements about upcoming rugby or cricket matches.

You can manage your cookie preferences through your browser settings, though disabling essential cookies may prevent the site from functioning correctly.

13. Bonus Culture and Fair Play

In accordance with UKGC guidelines, all bonuses offered at Roostino Casino come with clear, upfront terms. We process data to monitor for:

Bonus Abuse: Identifying patterns where users only play when a bonus is active or use "low-risk" betting strategies to meet wagering requirements.
Fair Wagering: Ensuring that punters are treated fairly and that our data-driven algorithms for bonus distribution are transparent.

14. Marketing Communications

We want to keep you in the loop about the best odds for the Premier League or new slot releases. However, we respect your inbox.

You will only receive marketing if you explicitly opt-in.
You can opt-out at any time via the "Unsubscribe" link in our emails or by updating your account settings.
Even if you opt-out of marketing, we will still send "Service Communications" (e.g, password resets or updates to this Privacy Policy).

15. Protecting Minors

Roostino Casino is strictly for individuals aged 18 or over. We perform rigorous age verification checks. If we discover that anyone under the age of 18 has opened an account, we will immediately:

Close the account.
Void all bets.
Report the incident to the relevant authorities if required.

We encourage parents to use filtering software like Net Nanny or CyberPatrol to prevent minors from accessing gambling sites.

16. Complaints

If you have a concern about how we handle your data, please contact us first at [email protected]. We will do our best to resolve the "palaver."

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).

17. Changes to This Policy

The world of online gambling moves fast — faster than a greyhound at a night meet. We may update this Privacy Policy from time to time to reflect changes in law or our business practices. We will notify you of any significant changes by posting a notice on our website or sending an email.

18. Contact Us

If you have any questions about this Privacy Policy or how your "quid" and "wedge" are handled in relation to your data, please reach out:

Roostino Casino Support.

Email: [email protected].

Regulator: Licensed and regulated by the UK Gambling Commission.

Remember: When the fun stops, stop. BeGambleAware.org | 18+ | GamStop.