Privacy Policy

Gemini said

Last Updated: May 2, 2026.

Welcome to Roostino Casino (roostinocasino.co). Your privacy is a cornerstone of our relationship. Whether you are aiming for the top shelf with a "puck" on your favorite slot or just enjoying a casual session with a few loonies and toonies, we are committed to protecting your personal data.

This Privacy Policy explains how Roostino Casino ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website and use our services. This policy is designed to comply with Canadian data protection standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial legislation such as Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Quebec’s Law 25.

1. Introduction and Scope

Roostino Casino provides online gaming services to players across Canada. We recognize that our Canadian players value transparency and security, particularly when dealing with CAD transactions and sensitive identification documents.

By creating an account at Roostino Casino, you consent to the collection and processing of your data as described in this policy. If you do not agree with these terms, please refrain from using our services.

2. Information We Collect

To provide a premium gaming experience, we collect several types of information.

2.1 Personal Identification Information

When you register for an account, we collect:

Full Legal Name: To verify your identity and prevent fraud.
Date of Birth: To ensure you meet the legal gambling age (19+ in most provinces, 18+ in Alberta, Manitoba, and Quebec).
Residential Address: To confirm your jurisdiction and comply with regional tax and licensing laws.
Email Address: For account communication, security alerts, and marketing (if opted-in).
Phone Number: For two-factor authentication (2FA) and account recovery.

2.2 Financial and Transactional Information

To facilitate deposits and withdrawals via Interac e-Transfer, iDebit, InstaDebit, and other Canadian-friendly methods, we collect:

Payment Details: Masked credit/debit card numbers, Interac-associated email addresses, or crypto wallet addresses.
Transaction History: A record of your loonies deposited, fivers wagered, and big wins withdrawn.
Source of Wealth: In certain high-volume cases, we may require documentation to comply with Anti-Money Laundering (AML) regulations.

2.3 Technical and Usage Data

When you access roostinocasino.co, our servers automatically log:

IP Address: Used to determine your province (e.g, ensuring Ontario players are directed to the iGaming Ontario regulated environment).
Device Information: Browser type, operating system, and unique device identifiers.
Cookies and Tracking: We use cookies to remember your preferences and keep you logged in.

2.4 Verification Data (KYC)

Under "Know Your Customer" (KYC) mandates, we require:

Copies of government-issued ID (Passport, Driver’s License).
Proof of address (Utility bill or bank statement).
Photographs or "selfies" for biometric verification.

3. How We Use Your Information

We process your data based on legal necessity, contractual obligations, and legitimate business interests.

Account Management: To create, maintain, and secure your Roostino Casino profile.
Payment Processing: To ensure your Interac e-Transfers and iDebit transactions are processed swiftly and accurately.
Legal Compliance: To satisfy AML and Counter-Terrorist Financing (CTF) requirements under Canadian law.
Responsible Gambling: To monitor play patterns and protect players from gambling-related harm.
Personalization: To offer you relevant match bonuses (100-200%) and free spins tailored to your gameplay.
Communication: To send you updates regarding your account or our bilingual (English/French) service offerings.

4. Legal Basis for Processing

Our processing of your data is grounded in the following:

Consent: When you explicitly agree to our terms and marketing communications.
Contractual Necessity: To provide the gaming services you signed up for.
Legal Obligation: To comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
Legitimate Interest: To prevent fraud, maintain network security, and improve our platform.

5. Data Sharing and Disclosure

Roostino Casino does not sell your personal data to third parties. We only share information under the following circumstances:

Service Providers: We share data with trusted partners who assist in payment processing (e.g, Interac gateways), identity verification, and website analytics.
Regulatory Authorities: If requested by provincial regulators like iGaming Ontario (AGCO), the British Columbia Lottery Corporation (BCLC), or other Canadian law enforcement agencies.
Corporate Restructuring: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
Professional Advisors: We may disclose data to our lawyers, auditors, and insurers for risk management.

6. International Data Transfers

While Roostino Casino focuses on the Canadian market, some of our technical infrastructure or third-party processors may be located outside of Canada (e.g, in the EEA or USA).

When we transfer data across borders, we ensure that the recipient provides an "adequate level of protection" or that we have implemented standard contractual clauses that mirror the protections offered by PIPEDA and the GDPR.

7. Data Security

We employ industry-standard security measures to protect your loonies and your legacy.

Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
Access Control: Only authorized employees with a "need-to-know" basis have access to your personal information.
Firewalls: We use advanced firewall systems to prevent unauthorized access to our internal networks.

Despite our best efforts, no method of transmission over the internet is 100% secure. You are responsible for keeping your Roostino Casino password confidential and enabling 2FA.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected.

Active Accounts: We keep your data as long as your account remains open.
Closed Accounts: We generally retain data for a period of 7 years after account closure to comply with Canadian tax, audit, and AML laws.
Marketing Data: We retain your contact info for marketing until you opt-out or "unsubscribe."

9. Your Privacy Rights

As a Canadian resident, you have specific rights regarding your data:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information (e.g, a change of address if you move from BC to Ontario).
Right to Erasure ("Right to be Forgotten"): You may request that we delete your data, provided we are not legally obligated to retain it for AML or regulatory purposes.
Right to Withdraw Consent: You can withdraw your consent for marketing at any time.
Right to Data Portability: You can request that we transfer your data to another service provider in a structured, machine-readable format.

To exercise these rights, please contact our Data Protection Officer at [email protected].

10. Cookies and Tracking Technologies

Roostino Casino uses cookies to enhance your experience. These are small files stored on your device.

Essential Cookies: Required for the site to function (e.g, the login process).
Performance Cookies: Used to monitor site traffic and technical issues.
Marketing Cookies: Used to track the effectiveness of our "match bonus" campaigns.

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

11. Responsible Gambling and Data

We take our duty of care seriously. We use data analytics to identify potential signs of problem gambling. If our systems flag excessive wagering or loss-chasing behavior, we may:

Limit your deposit amounts.
Send you educational materials.
Suggest a cooling-off period or self-exclusion.

If you feel you are losing control, we encourage you to contact the following Canadian helplines:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.

12. Ontario-Specific Provisions

Players in Ontario are subject to the regulations of iGaming Ontario and the AGCO. Under these rules:

Bonus culture is more strictly regulated; you may see different promotional displays compared to other provinces.
Enhanced verification steps may be required to confirm your physical presence within the province of Ontario.
Data may be shared more frequently with the AGCO for regulatory oversight.

13. Quebec-Specific Provisions (Law 25)

For our players in Quebec, we recognize the requirements of Law 25.

Our site is available in French to respect the linguistic rights of Quebecers.
We maintain a dedicated Privacy Officer to oversee the protection of Quebec residents' data.
In the event of a "confidentiality incident" (data breach) that presents a risk of serious injury, we will notify both the user and the Commission d'accès à l'information du Québec.

14. Bonuses and Wagering

Roostino Casino is famous for its match bonuses, often ranging from 100% to 200%, along with free spins.

Wagering Requirements: Standard wagering is 30x to 40x the bonus amount.
Data Use for Bonuses: We analyze your betting patterns (your "puck" placement) to offer rewards that fit your style.
Opt-out: You can choose not to participate in any bonus scheme at any time.

15. Changes to This Policy

The digital landscape and Canadian regulations evolve. We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated via email or a prominent notice on roostinocasino.co.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, or if you need assistance in French, please reach out to our support team.

Roostino Casino.

Email: [email protected].

Website: roostinocasino.co.

We aim to respond to all privacy-related inquiries within 30 days, as required by Canadian law.

17. Final Consent

By clicking "Accept" or continuing to use Roostino Casino, you acknowledge that you have read and understood this Privacy Policy. You understand that your data will be handled with the highest degree of care, ensuring that your journey from a simple loonie bet to a major jackpot is secure, private, and fun.

Whether you are playing from the Maritimes, the Prairies, the Rockies, or the North, Roostino Casino is your home for trusted Canadian gaming. Good luck, and keep your stick on the ice!