Terms & Conditions

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Terms and Conditions

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Effective Date: May 2, 2026

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Welcome to Roostino Casino (roostinocasino.co). These Terms and Conditions (“Terms”) govern your use of our website, services, and mobile applications. By registering an account, you enter into a legally binding agreement with Roostino Casino, operated in compliance with the laws of the United Kingdom and licensed by the UK Gambling Commission (UKGC).

18+ NOTICE: Gambling involves risk. It is illegal for anyone under the age of 18 to open an account or to gamble on Roostino Casino. We carry out age verification checks on all customers. Please gamble responsibly. BeGambleAware.org.

1. Introduction and Scope

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1.1. These Terms constitute a binding agreement between you (the "Punter") and Roostino Casino. By clicking "Accept" or by using the site, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and our Responsible Gambling Policy.

1.2. We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). All material changes will be notified to you via email or a pop-up on the website before they take effect.

2. Eligibility and Account Registration

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2.1. To use our services, you must be at least 18 years of age and reside in the United Kingdom. It is a criminal offence to gamble if you are under 18.

2.2. You are permitted to open only one account. If we discover that a Punter has opened multiple accounts (duplicate accounts), we reserve the right to close all accounts and void any winnings or "wedges" accumulated.

2.3. During registration, you must provide accurate personal information, including your full name, date of birth, and current residential address. We use third-party agencies to verify your identity. If electronic verification fails, you will be required to provide "Know Your Customer" (KYC) documentation, such as a passport, driving licence, or utility bill.

2.4. You must keep your login details confidential. Any "flutter" placed using your account will be deemed valid if the correct username and password have been entered, regardless of whether it was authorized by you.

3. Deposits and Withdrawals

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3.1. All transactions are processed in British Pounds (GBP/£). Whether you're depositing a "fiver" (£5), a "tenner" (£10), or a larger "wedge," the funds must originate from a source in your own name.

3.2. Payment Methods: We accept Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and direct Bank Transfers. Please note that in accordance with UKGC regulations, credit cards are strictly prohibited for gambling deposits. Only debit cards are accepted.

3.3. Withdrawals: We aim to process withdrawals within 24–48 hours. Large withdrawals may undergo additional security checks. Funds will generally be returned via the same method used for deposit.

3.4. No Interest: Roostino Casino is not a financial institution. No interest will be paid on any funds held in your account.

4. Protection of Customer Funds

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4.1. In accordance with the UKGC’s requirements for the protection of customer funds, your money is held in a formal trust account, separate from our business accounts. This ensures that in the event of insolvency, your funds are protected and can be returned to you. This meets the UKGC’s "Medium Protection" or "High Protection" criteria.

5. Bonus Policy and Fair Play

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5.1. All promotional offers are subject to specific terms and conditions. Bonuses are intended for recreational Punters. Bonus abuse — such as "collusion" or "hedging bets" — will result in the removal of the bonus and any associated winnings.

5.2. Wagering Requirements: Most bonuses come with a wagering requirement (e.g, 35x the bonus amount). This means if you receive a £10 bonus, you must wager 10 × 35 = £350 before funds become withdrawable.

5.3. Maximum bet limits apply while a bonus is active. Typically, this is capped at £5 per spin or round.

5.4. Full transparency: All wagering requirements and expiry dates will be clearly displayed upfront alongside the offer, in compliance with UKGC and CMA (Competition and Markets Authority) guidelines.

6. Responsible Gambling

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6.1. We provide several tools to help you manage your gambling:

  • Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit.
  • Cool-Off Periods: Take a break from the site for 24 hours to 6 weeks.
  • Self-Exclusion: A formal process where you are blocked from the site for 6 months to 5 years.

6.2. GAMSTOP: We are integrated with GAMSTOP. If you have registered with GAMSTOP, you will be prevented from accessing your account or opening a new one on Roostino Casino.

6.3. If you feel your gambling is becoming a problem, please contact GamCare at 0808 8020 133 or visit BeGambleAware.org.

7. Sports Betting Rules

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7.1. We offer markets on popular sports including the Premier League, Cheltenham Festival horse racing, cricket, and rugby. Bets are settled based on the official result declared by the governing body.

7.2. "Best Odds Guaranteed" may apply to certain UK and Irish horse racing events as specified in the promotions section.

7.3. Any bet placed after the actual start of an event (unless specifically designated as "In-Play") will be voided, "nicker" for "nicker."

8. Anti-Money Laundering (AML) and Counter-Terrorism Financing

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8.1. Roostino Casino is committed to the highest standards of AML compliance. We monitor all transactions for suspicious activity. If we suspect money laundering, we are legally obligated to report such activity to the National Crime Agency (NCA) without notifying you.

8.2. "Source of Wealth" (SoW) and "Source of Funds" (SoF) checks: If your deposit volume reaches certain thresholds, we will request documentation (e.g, payslips, tax returns, or bank statements) to verify where your "wedge" came from.

9. Prohibited Practices

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9.1. You shall not use any "bots," automated software, or artificial intelligence to participate in games. Discovery of such software will result in immediate account termination.

9.2. Collusion between Punters (e.g, sharing cards or strategies in live poker) is strictly forbidden. We use sophisticated tracking software to detect such patterns.

10. Limitation of Liability

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10.1. We are not liable for any loss or damage that may arise from system errors, hardware malfunctions, or connection failures. In the event of a system malfunction, all plays and pays are voided.

10.2. Our maximum liability to you under these Terms shall not exceed the amount of the bet you placed in respect of the relevant event or the amount of funds in your account, whichever is lower.

11. Dispute Resolution and Complaints

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11.1. If you have a complaint, please contact our support team at [email protected]. We aim to resolve all complaints within 8 weeks.

11.2. Alternative Dispute Resolution (ADR): If you are unhappy with our final response, you may refer your dispute to an independent ADR entity, such as IBAS (Independent Betting Adjudication Service). Their decision is binding for disputes up to £10,000.

12. Governing Law

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12.1. These Terms are governed by and interpreted in accordance with the laws of England and Wales. You agree that the courts of England shall have exclusive jurisdiction to settle any dispute.

13. Intellectual Property

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13.1. All content on roostinocasino.co, including logos, graphics, and text, is the property of Roostino Casino or our licensors. You may not reproduce or distribute any part of the site without written permission.

14. Termination

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14.1. We reserve the right to close your account at our absolute discretion, provided we return any undisputed funds currently held in the account. If the account is closed due to a breach of these Terms (e.g, fraud or underage gambling), funds may be confiscated.

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`Your PDF file for the Roostino Casino Terms and Conditions is ready. Roostino_C PDF.

Last Updated: May 2, 2026.

Welcome to Roostino Casino ("the Website"), accessible at roostinocasino.co. These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "Punter," "User," or "Customer") and Roostino Casino. By registering an account, making a deposit, or participating in any games, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Roostino Casino is operated in full compliance with the laws of the United Kingdom and is licensed and regulated by the United Kingdom Gambling Commission (UKGC).


1. ELIGIBILITY AND AGE VERIFICATION

1.1. Strict 18+ Policy: You must be at least 18 years of age to use our services. It is a criminal offence in the United Kingdom for anyone under the age of 18 to gamble.

1.2. Verification Checks: We are required by our UKGC license to verify the age and identity of all Punters. Upon registration, we will perform electronic verification. If we cannot verify your details automatically, you must provide valid photographic ID (Passport or Driving Licence) and proof of address (Utility Bill or Bank Statement dated within the last 3 months).

1.3. Account Suspension: We reserve the right to suspend any account until age and identity verification is successfully completed. Any winnings from an account found to be operated by a minor will be voided, and the initial deposit will be returned.

2. ACCOUNT RULES AND REGISTRATION

2.1. Single Account Policy: Each Punter is permitted to open only one account. The use of duplicate accounts to circumvent limits or abuse bonuses is strictly prohibited. If we discover a "wedge" of duplicate accounts, we reserve the right to merge or close them and void any associated winnings.

2.2. Accuracy of Information: You must provide a valid UK residential address and a functional email address ([email protected] is our primary contact point). You are responsible for keeping your account details, including your password, secure.

2.3. No Commercial Use: Your account is for personal, recreational use only. Any professional or commercial use of the account will result in immediate termination.

3. DEPOSITS, WITHDRAWALS, AND CURRENCY

3.1. Currency: All transactions on the Website are conducted in British Pounds (GBP/£).

3.2. Payment Methods: We support a variety of secure payment methods, including:

  • Debit Cards (Visa, Mastercard).
  • E-wallets (PayPal, Neteller, Skrill).
  • Prepaid Cards (Paysafecard).
  • Mobile Payments (Apple Pay, Google Pay).
  • Direct Bank Transfers 3.3. No Credit Cards: In accordance with UKGC regulations, the use of credit cards for gambling is strictly prohibited. Deposits made via credit card will be rejected. 3.4. Depositing Funds: Whether you are placing a "fiver" (£5) for a quick flutter or depositing a larger "wedge," the funds must originate from a payment method held in your own name. Third-party deposits are not allowed. 3.5. Withdrawal Policy: Withdrawals will be processed back to the original method of deposit where possible. We aim to process all requests within 24–48 hours. Large withdrawals may be subject to additional security and Anti-Money Laundering (AML) checks. 3.6. Client Fund Protection: In the event of insolvency, Punter funds are held in a separate bank account from our operational funds, meeting the UKGC "Medium Protection" standards.

4. BONUS TERMS AND FAIR WAGERING

4.1. Transparency: All bonuses (including "Welcome Offers" and "Free Bets") are subject to specific terms which are displayed prominently. These include wagering requirements, game weightings, and expiry dates.

4.2. Wagering Requirements: A wagering requirement is the number of times you must play through a bonus before you can withdraw any winnings. For example, a £10 bonus with a 35x wagering requirement requires £350 in total bets.

4.3. Bonus Abuse: We have a zero-tolerance policy toward bonus abuse. This includes, but is not limited to:

  • Moving from a low-weighted game to a high-weighted game after a large win.
  • Low-risk betting (e.g, betting on both Red and Black in Roulette).
  • Using automated tools or "bots" to complete wagering. 4.4. Max Bet: While playing with a bonus, a maximum bet limit (usually £5 or a "fiver") applies per round. Exceeding this may result in the forfeiture of the bonus.

5. RESPONSIBLE GAMBLING

5.1. Our Commitment: We believe gambling should be a fun and safe pastime. We provide various tools to help you stay in control of your "flutter."

5.2. Deposit Limits: You can set daily, weekly, or monthly deposit limits at any time via the "Responsible Gambling" section of your account.

5.3. Reality Checks: You can set alerts to remind you of how long you have been logged in.

5.4. Time-Outs and Self-Exclusion: If you need a break, you can "cool off" for a period of 24 hours to 6 weeks. For longer breaks, you may choose "Self-Exclusion" (6 months to 5 years).

5.5. GAMSTOP: Roostino Casino is fully integrated with GAMSTOP. If you have registered for national self-exclusion via GAMSTOP, you will be prevented from logging in or creating an account here.

5.6. Support Services: If you or someone you know has a gambling problem, please contact:

  • BeGambleAware: 0808 8020 133 / www.begambleaware.org.
  • GamCare: Help for those affected by gambling.
  • National Gambling Helpline: Available 24/7.

6. ANTI-MONEY LAUNDERING (AML) AND SOURCE OF FUNDS

6.1. Regulatory Duty: As a UKGC-licensed operator, we have a legal duty to prevent money laundering and terrorist financing.

6.2. Source of Wealth (SoW): If your betting activity reaches certain thresholds, we may request documentation to verify your "Source of Wealth." This might include payslips, bank statements, or evidence of a property sale.

6.3. Reporting: We are obligated to report any suspicious activity to the National Crime Agency (NCA) and the UKGC.

7. SPORTS BETTING RULES

7.1. General Rules: Bets are settled based on the official result at the end of "Regular Time." Extra time and penalties are not included unless specified in the market (e.g, "To Progress").

7.2. Horse Racing: We offer markets on major UK events including the Premier League, Cheltenham, and the Grand National. All horse racing bets are subject to Tattersalls Rule 4(c) regarding non-runners.

7.3. Cancellations: If an event is postponed or cancelled, bets will typically be voided unless the event is rescheduled within 48 hours.

8. PROHIBITED CONDUCT AND FRAUD

8.1. Collusion and Cheating: Any form of collusion with other Punters or the use of external software to gain an unfair advantage is strictly forbidden.

8.2. Error and Omissions: If a game or market contains an obvious error (e.g, a "tenner" pays out like a "wedge" due to a technical glitch), we reserve the right to void the bets and correct the error.

8.3. Criminal Activity: If we suspect your account is linked to fraud, theft, or hacking, the account will be closed immediately and the authorities will be notified.

9. COMPLAINTS AND DISPUTE RESOLUTION

9.1. Internal Procedure: If you have a grievance, please contact [email protected]. We will acknowledge your complaint within 24 hours and aim to provide a final resolution within 8 weeks.

9.2. Independent Adjudication: If you are unsatisfied with our final response, you may refer the matter to an Alternative Dispute Resolution (ADR) entity. We use IBAS (Independent Betting Adjudication Service) for this purpose. Their decision is final for all disputes within their jurisdiction.

10. LIMITATION OF LIABILITY

10.1. Platform Availability: We do not guarantee that the Website will be available at all times. We are not liable for any losses resulting from internet connectivity issues or server downtime.

10.2. Total Liability: Our maximum liability to you arising out of these Terms shall not exceed the value of the bets placed by you via your account in respect of the relevant bet or product that gave rise to the liability.

11. INTELLECTUAL PROPERTY

11.1. The content on roostinocasino.co, including software, graphics, and trademarks, is protected by copyright. You are granted a limited, non-exclusive license to use the site for personal gambling only.

12. GOVERNING LAW

12.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. By using the site, you submit to the exclusive jurisdiction of the English Courts.


Please Gamble Responsibly. BeGambleAware. 18+.

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